FAQs

Swim School
Swim School at the AIS
Swim School
Fitness Centre at the AIS

Swim School

Q. When is payment required and how can I pay?
A. Payment in full is required at the time of registration. Payments can be made by cheque, credit card, EFTPOS or cash. Payments can be made via phone when using your credit card. Current fees are available from the Fees Section of our website.

Q. Are payments refundable?
A. No, all payments are non refundable. However, credits can be requested in writing for medical reasons (please attach a doctors certificate).

Q. Do I have to wear a swimming cap whilst in the pool?
A. The AIS requires all pool users to wear a swimming cap. Swimming caps are available for purchase from Swim and Fitness at the AIS reception.

Q. Can I swim in the pool while my child is in swimming lessons?
A. Yes, you are able to swim during your child’s swimming lessons if the pool is available. Before swimming you are required to check the public swimming times and pay a casual admission fee. 

Q. What happens when the pool closes for events?
A. From time-to-time, events and sport camps are held at the AIS, which require the use of the pool. At times this can occur at short notice. Missed lessons will be credited to your account if any closure affects you.

Fitness Centre

Q. When is payment required and how can I pay?
A. Members are required to make payment every month prior to participation. Current fees are available from the Fees Section of our website. Payments can be made by cheque, credit card, EFTPOS or cash. Payments can be made via phone when using your credit card. Alternatively, we can automatically deduct your membership fees from your bank account. To take advantage of this service, simply complete an automatic pre-payment form  and drop it off to Swim and Fitness at the AIS reception. This forms allows you to give us permission to deduct monthly payments from your bank account. Deductions can start and finish as you advise us and monthly receipts will be posted to you.

Q. Are payments refundable?
A. No, all payments are non-refundable.

Q. Are there any joining fees or contracts?
A. No, there are no joining fees or contracts. You may discontinue your membership at any time. However, any fees already paid are non-refundable.

Q. Does my Fitness Centre membership include access to the pool?
A. No. However, you are able pay a casual admission fee if you would like to go for a swim. Before swimming you are required to check the public swimming times and pay the casual admission fee to reception.

Q. Where are group fitness classes held?
A. Group fitness classes are held in a number of locations across the AIS. Members will be advised where their group fitness class is located when they present their membership card to reception prior to admission.

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