Two new interactive training courses are now available online to help create safer, fairer and more inclusive environments for all people involved in sport, according to Australian Sports Commission (ASC) Chief Executive Officer, Simon Hollingsworth.

The Member Protection Information Officer (MPIO) and Complaint Handling courses have been developed through the Play by the Rules partnership and complement the existing ‘Child Protection’ and ‘Discrimination and Harassment’ modules that are also available online.

‘Member Protection Information Officers are an important resource in sport,’ Mr Hollingsworth said.

‘They are responsible for providing information and support regarding a person’s rights, responsibilities and options when a complaint or concern is raised in any sports environment.

‘This new training package will ensure that the knowledge and expertise required for this role are fully supported and maintained.’

The MPIO course features seven online modules: MPIO Introduction, MPIO Role, Complaint Resolution Procedures, Member Protection and the Law, Child Protection, Harassment and Discrimination and Ethical and Practical Considerations.  The course also includes a three-hour face-to-face workshop which will be delivered through state/territory departments of sport and recreation.

The Complaint Handling course features more specific information about the complaints process including how to mediate and investigate complaints.

Play by the Rules co-chairs Craig Martin and Helen Szoke said: ‘These courses will assist sport to manage and resolve member issues and concerns.  The greatest value will be in the development of expertise that can promote and create a positive club/sport culture for current and future members.’

All courses have been developed in consultation with sports experts who work in these areas.  The courses are succinct, user-friendly and feature case studies, practical scenarios and incorporate the latest interactive technology.

Find out more or register for the courses.