Craig Tiley - Local Level Support
0:00:04.549,0:00:10.219
Craig Tiley, Director of tennis for Tennis
Australia, as well as the tournament director
0:00:10.219,0:00:11.580
for the Australian Open.
0:00:11.580,0:00:16.150
First let’s start with relationships, and
building relationships does take time, that's
0:00:16.150,0:00:17.400
a sustainability argument.
0:00:17.400,0:00:24.400
So the approach in getting coaches and officials
on the ground to deliver, is that they need
0:00:26.859,0:00:31.560
to understand that they are part of something,
and part of... that something can be the impact
0:00:31.560,0:00:34.350
that they are having in their local communities,
which impacts what’s happening in their
0:00:34.350,0:00:38.010
state, which impacts what's happening in their
country, which impacts in how Australia's
0:00:38.010,0:00:40.809
doing in the global stage.
0:00:40.809,0:00:46.539
So around the list of things I'm going to
give you, around this whole bundle is the
0:00:46.539,0:00:50.600
critical importance of relationship building.
0:00:50.600,0:00:55.699
Point one in there, as I just mentioned, coaches
and officials understanding their role within
0:00:55.699,0:01:00.899
the community, and the impact that role has
in the wider community.
0:01:00.899,0:01:05.830
Point two is them having the resources to
be able to do the things that they need to
0:01:05.830,0:01:10.070
do, so if they go to a local meeting or local
discussion, it needs to be resourced, they
0:01:10.070,0:01:15.750
shouldn't be expected to be investing, because
they are investing their time, there is already
0:01:15.750,0:01:18.430
an expense involved in that, but investing
a lot of other things in order to make that
0:01:18.430,0:01:21.800
happen, because people will eventually lose
interest, so there needs to be a great benefit
0:01:21.800,0:01:25.240
to them in that environment.
0:01:25.240,0:01:30.920
Thirdly, and this is a responsibility of the
national office or those who are governing
0:01:30.920,0:01:37.920
the sport, is to provide the easiest and the
simplest opportunity to set up forums or communication
0:01:38.650,0:01:44.400
mechanisms back and forth where is should
be harder for us and easier for the coach
0:01:44.400,0:01:49.560
or the official on the ground, so, and the
moment that’s reversed it doesn't work.
0:01:49.560,0:01:56.560
So those are three action plans that we put
in place with these groups and the relationship
0:01:58.380,0:02:01.730
part of it holds it all together, it's building
the relationship with the individual that’s
0:02:01.730,0:02:05.430
on the ground, and there’s many ways of
doing that, do you communicate regularly,
0:02:05.430,0:02:11.610
do you always respond, we have the 24hr turn
around rule, after 24hrs it's not a response,
0:02:11.610,0:02:15.670
it has to happen quickly, and you make sure
you always provide the clarity with it.
0:02:15.670,0:02:20.620
You make sure that the coaches and officials
are always feeling good about what they do,
0:02:20.620,0:02:22.340
and then you make sure you're rewarding and
recognising.
Craig Tiley, Director of tennis for Tennis
Australia, as well as the tournament director
0:00:10.219,0:00:11.580
for the Australian Open.
0:00:11.580,0:00:16.150
First let’s start with relationships, and
building relationships does take time, that's
0:00:16.150,0:00:17.400
a sustainability argument.
0:00:17.400,0:00:24.400
So the approach in getting coaches and officials
on the ground to deliver, is that they need
0:00:26.859,0:00:31.560
to understand that they are part of something,
and part of... that something can be the impact
0:00:31.560,0:00:34.350
that they are having in their local communities,
which impacts what’s happening in their
0:00:34.350,0:00:38.010
state, which impacts what's happening in their
country, which impacts in how Australia's
0:00:38.010,0:00:40.809
doing in the global stage.
0:00:40.809,0:00:46.539
So around the list of things I'm going to
give you, around this whole bundle is the
0:00:46.539,0:00:50.600
critical importance of relationship building.
0:00:50.600,0:00:55.699
Point one in there, as I just mentioned, coaches
and officials understanding their role within
0:00:55.699,0:01:00.899
the community, and the impact that role has
in the wider community.
0:01:00.899,0:01:05.830
Point two is them having the resources to
be able to do the things that they need to
0:01:05.830,0:01:10.070
do, so if they go to a local meeting or local
discussion, it needs to be resourced, they
0:01:10.070,0:01:15.750
shouldn't be expected to be investing, because
they are investing their time, there is already
0:01:15.750,0:01:18.430
an expense involved in that, but investing
a lot of other things in order to make that
0:01:18.430,0:01:21.800
happen, because people will eventually lose
interest, so there needs to be a great benefit
0:01:21.800,0:01:25.240
to them in that environment.
0:01:25.240,0:01:30.920
Thirdly, and this is a responsibility of the
national office or those who are governing
0:01:30.920,0:01:37.920
the sport, is to provide the easiest and the
simplest opportunity to set up forums or communication
0:01:38.650,0:01:44.400
mechanisms back and forth where is should
be harder for us and easier for the coach
0:01:44.400,0:01:49.560
or the official on the ground, so, and the
moment that’s reversed it doesn't work.
0:01:49.560,0:01:56.560
So those are three action plans that we put
in place with these groups and the relationship
0:01:58.380,0:02:01.730
part of it holds it all together, it's building
the relationship with the individual that’s
0:02:01.730,0:02:05.430
on the ground, and there’s many ways of
doing that, do you communicate regularly,
0:02:05.430,0:02:11.610
do you always respond, we have the 24hr turn
around rule, after 24hrs it's not a response,
0:02:11.610,0:02:15.670
it has to happen quickly, and you make sure
you always provide the clarity with it.
0:02:15.670,0:02:20.620
You make sure that the coaches and officials
are always feeling good about what they do,
0:02:20.620,0:02:22.340
and then you make sure you're rewarding and
recognising.
