The key to good practice in volunteer management in clubs is effective leadership. Good leadership facilitates the development of a motivating environment, which results in high standards of performance and satisfied volunteers.

Conflict management

Conflict is inevitable in any organisation. Due to the emotive and personal nature of the activities of most clubs, there is great potential for conflict. While some people feel uncomfortable with conflict, it is recognised that a certain level is required for organisations to function effectively. Positive outcomes include airing previously hidden problems and developing new ideas, while negative outcomes include stress and poor communication. Some of the conflict management options available are:

• avoidance —  suppression of conflict
• accommodation —  resolving conflicts by placing another’s needs and concerns above one’s own
• forcing —  satisfying one’s own needs at the expense of another’s
• compromise —  a solution to conflict in which each party gives up something of value
• collaboration —  resolving conflict by seeking a solution advantageous to all parties.