Complaints concerning the ASC or ASC programs
At the Australian Sport Commission (ASC) we take complaints seriously as it is a way to help us improve the way we do business. If you have a complaint regarding the ASC or an ASC program we would like to know.
Our complaints handling system provides you the opportunity to ensure that we handle all complaints in a consistent way and that we action them appropriately. Feedback provided to us through the ASC complaints system should relate to:
- Any of our actions, decisions, facilities, products, programs, services or operations; or
- The conduct of our employees.
On lodging your complaint an acknowledgement of lodgement will be sent to you within two working days, and you will be contacted by an ASC representative within five working days.
For further details on how your complaint will be managed please refer to the ASC complaint handling guidelines
Following our review of your complaint, if in your view the issue has not been resolved you may wish to seek assistance from the Commonwealth Ombudsman.
Contact details for the Commonwealth Ombudsman are:
Enquiries: Monday to Friday 9am-5pm (AEST); 7am-4pm Western Australia
Phone: 1300 362 072 (calls from mobile phones at mobile phone rates)
Fax: 02 6249 7829
SMS: 0413266 662 (0413 COM OMB) standard carrier rates apply
Postal: GPO Box 442, Canberra ACT 2601
The Public Interest Disclosure Act 2013 (PID Act) came into effect 15 January 2014 and replaces the existing whistleblower legislation.
The PID Act promotes integrity and accountability in the Australian public sector by encouraging the disclosure of information about suspected wrong doing by public officials, supporting and protecting people who make disclosures, and ensuring that public interest disclosures are appropriately investigated and acted upon.
The ASC has appointed two Authorised Officer to manage any public interest disclosures.
Authorised Officers can be contacted on:
- Director, People and Performance – 026214 1654
- Manager (Governance), People and Performance – 02 6214 7342
Or by post addressed to one of the authorised officers above at PO Box 176 Belconnen ACT 2616.Further information on public interest disclosures including what constitutes a disclosure, who can make a disclosure and processes for managing disclosures can be found on the Commonwealth Ombudsman website.