Complaints concerning the ASC or ASC programs
At the Australian Sport Commission (ASC) we take complaints seriously as it is a way to help us improve the way we do business. If you have a complaint regarding the ASC or an ASC program we would like to know.
Our complaints handling system provides you the opportunity to ensure that we handle all complaints in a consistent way and that we action them appropriately. Feedback provided to us through the ASC complaints system should relate to:
- Any of our actions, decisions, facilities, products, programs, services or operations; or
- The conduct of our employees.
On lodging your complaint an acknowledgement of lodgement will be sent to you within two working days, and you will be contacted by an ASC representative within five working days.
For further details on how your complaint will be managed please refer to the ASC complaint handling guidelines
Following our review of your complaint, if in your view the issue has not been resolved you may wish to seek assistance from the Commonwealth Ombudsman.
Contact details for the Commonwealth Ombudsman are:
Enquiries: Monday to Friday 9am-5pm (AEST); 7am-4pm Western Australia
Phone: 1300 362 072 (calls from mobile phones at mobile phone rates)
Fax: 02 6249 7829
SMS: 0413266 662 (0413 COM OMB) standard carrier rates apply
Postal: GPO Box 442, Canberra ACT 2601