People management

Hockey in action
Managing conflict
Volume 6 Number 2
The officiating environment can be challenging and potentially hostile. Dealing with conflict can be tough for a confident official, let alone an inexperienced one.  Good officiating relies on dealing with conflict professionally and positively
Two officials shaking hands
Effective communication: A key to effective officiating
Volume 6 Number 1
Effective communication is the key to managing the majority of people that we come in contact with in all aspects of life. The management of people through effective communication is also the key to managing the competitive environment.
Angry spectator abusing the umpire
Strategies to deal with abuse of officials
Volume 5 Number 1
Basketball Australia and the Australian Football League have developed strategies to assist new officials, and address the issue of abuse of officials.

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