Making a complaint

If you need to make a complaint or raise a concern in relation to inappropriate behaviour in sport (such as harassment, discrimination or abuse), this chart may assist in working out who to contact and how. It is also available as a pdf document below.

 Start at the level (club, state or national) that the incident occurred.

There are three scenario's presented in this flowchart:

  • Club/local level issue
  • State level issue
  • National level issue

Complaints and contact flowchart

 

Club/local level issue

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Possible first options:

  • member protection information officer
  • president of club
  • manager of team

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Other options:

  • Play by the Rules website
  • state equal opportunity commission

If issue relates to a person under 18 years of age contact:

  • child protection agency

If issue relates to a criminal offence contact:

  • local or state police

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If unsuccessful, unsatisfied or not resolved consider taking to the State level
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State level issue

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If not previously contacted, possible first options:

  • member protection information officer
  • president of club
  • manager of team

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If not previously contacted, possible options:

  • Play by the Rules website
  • state department of sport and recreation
  • state equal opportunity commission

If issue relates to a person under 18 years of age contact:

  • child protection agency

If issue relates to a criminal offence contact:

  • local or state police

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If unsuccessful, unsatisfied or not resolved consider taking to the National level

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National level issue

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If not previously contacted, possible first options:

  • member protection information officer
  • president, general manager or other national organisation executive member - see the Australian Sports Directory
  • manager of team

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Other options:

  • Play by the Rules website
  • Australian Sports Commission (Sport Services section)

If issue relates to a person under 18 years of age contact:

  • child protection agency

If issue relates to a criminal offence contact:

  • state police (of state incident occurred in)

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If unsuccessful, unsatisfied or not resolved

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Additional options:

 

Please also see the FAQ section of this website that has some excellent information on how to handle various ethical situations in sport. 

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