Complaint Handling Course
The Australian Sports Commission in partnership with Play by the Rules has developed a free online course.
The course includes seven modules:
- Introduction to Complaint Handling
- Complaint Resolution Procedures
- Member Protection and the Law
- Listening and Responding
- Meeting with a contact
- Ethical and Practical Considerations
- Nipping it in the Bud
Play by the Rules has a large range of resources and tools to assist sports in handling complaints.
Why complaints are good for sport?
What is a Complaint Handler?
A complaint handler is any person in authority in the club or organization who may be required to resolve complaints or concerns in the normal course of their duties. Complaint handlers can be committee officers (President, Secretary and committee members), coaches, officials and grounds people. They can reside at a club, state or national organisation level.
What is the value to sport?
Complaint handling is an essential part of ensuring that people’s rights are being protected as much as it is about ensuring that your sport is safe, fair and inclusive to all its members. A sport that openly provides avenues for complaints, that responds to complaints quickly in an informed, transparent and impartial way and a sport that learns and adapts to issues raised, is a sport that is investing in its future.
Why complaints are good for sport?
The Complaint Handling Course
The Australian Sports Commission in partnership with Play by the Rules has developed a 7 module FREE on-line course.
The Modules are:
- Introduction to Complaint Handling
- Complaint Resolution Procedures
- Member Protection and the Law
- Listening and Responding
- Meeting with a contact
- Ethical and Practical Considerations
- Nipping it in the Bud
Play by the Rules has a large range of resources and tools to assist sport in handling complaints. Access these resources
