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Contact us


The Australian Sports Commission offices are located on the AIS Campus.

Australian Institute of Sport
Leverrier St
PO Box 176

ABN 67 374 695 240

Opening hours 

Australian Sports Commission business hours: 8.30am-5.00pm, Monday-Friday (excluding national and ACT public holidays). 


Get directions to AIS

Contact areas

Please click on the options below for more detail, and then use the most appropriate contact details for your enquiry.

AIS Tours

Go behind the scenes at Australia’s premier elite sports precinct and experience one of Canberra’s most popular tourist attractions. Public Tours run daily at 10.00am, 11.30am, 1.00pm and 2.30pm (costs apply, bookings not required). For school or large group bookings and information regarding our Risk assessment, please phone or email your request.

Web: AIS Tours


Phone: +61 2 6214 1010

AIS Residences (onsite accommodation)

For enquiries about individual, family or long stay accommodation at the AIS, to contact people staying in the AIS Residences and for Residences related lost property enquiries:

Web: AIS Residences (onsite accommodation)


Phone: +61 2 6214 1388
7.30am-10.00pm Mon-Fri; 8.00am-10.00pm Sat-Sun, Public Holidays

+61 2 6214 1995
(B/H) Individual, family or long stay bookings during business hours

+61 2 6214 1036
short stay, camps (above 7 people)

AIS Shop

AIS merchandise is exclusively sold through the AIS Shop, pay us a visit on campus or shop online as you won't find our unique items anywhere else.

Web: AIS Shop


Phone: +61 2 6214 1007

Aquatic and Fitness Centre (Swimming Pool)

For enquiries about pool bookings, lane availability, swim school, fitness centre including access to the gym, fitness classes and personal training.

ASC Online Learning Portal Assistance (online training courses)

Use this resource for assistance with the ASC online courses, including the Community Coaching General Principles and the Introductory Officiating General Principles.

To update your password or for other access enquiries, please click the HELP section in the online portal (click the link below).

Caretaker's Cottage Childcare Centre

The Caretaker's Cottage Childcare Centre at the Australian Institute of Sport offers permanent care for children under school age. The service is available to parents employed by the Australian Sports Commission and National Sporting Organisation staff. Unfortunately the Cottage does not accept waiting list applications from the general public.

Clearinghouse for Sport

The Clearinghouse for Sport works to connect Australian sport community members (including athletes, coaches, sport scientists, and sports administrators) to a wide range of sport information and research resources. Membership is open to all who wish to register and join this growing online knowledge sharing community. The Clearinghouse website is also highly recommended as a first point-of-call to all school and university students seeking assistance with their sport related studies and assignments.

Coaching and Officiating

Online Course enquiries

If you require assistance with the ASC Online Courses please visit the “Help” section of the Learning Portal

If you have read all the help tips and are still experiencing issues, than please submit a ticket

Accreditation enquiries

The Australian Sports Commission does not accredit coaches or officials, National Sporting Organisations (NSOs) provide accreditation for coaches and officials within their sports. Therefore all accreditation enquiries are to be directed to the relevant NSO.

Details for NSOs can be found in the Australian Sports Directory

Other enquiries

Web: Coaching and Officiating


Phone: +61 2 6214 1429

Commercial and Sponsorship

The Sponsorship and Business Development section manages the corporate partnerships of the AIS and ASC

We welcome your interest in our sponsorship program, and the opportunity to learn more about your business and marketing objectives, and discuss how a partnership with the AIS may add value. The section is also responsible for the Sales and Marketing of the ASC’s commercial businesses and the website. The section is also responsible for the Sales and Marketing of the ASC’s commercial businesses

Web: Commercial and Sponsorship


Phone: +61 2 6214 1737


If you have a complaint concerning the ASC and ASC programs, an online form must be submitted through the website.

If you have a complaint about a sport or sports organisation, refer to the Complaints concerning a sport page for options.

Copyright requests

The ASC's print and electronic resources, including the ASC website, are subject to copyright. Please refer to the ASC policy on copyright. If you wish to seek permission to reproduce any of the ASC's copyright material please complete and submit the following form.

Web: Copyright Request Form



Events, Sports Camps and Facilities Bookings

To enquire or make a booking for all AIS venues and facilities onsite at the AIS in Canberra including accommodation, sporting camps, entertainment and sporting events, catered functions, conference facilities, school group accommodation, please use the contact details below.

ExperienceAIS (events and happenings at the AIS)

Visit this site for upcoming events at the AIS, information about the services available onsite at the AIS in Canberra.


Fraud is dishonestly obtaining a benefit, or causing a loss, by deception or other means.

The ASC is committed to preventing, and where possible, eliminating fraud. Our focus is on fraud prevention and ensuring that when fraud occurs, it is rapidly detected, effectively investigated and prosecuted appropriately.

If you know, or suspect, that fraud has been committed against the ASC, please lodge a report through the online fraud form or contact the ASC Complaints Officer.

Web: Report a fraud


Phone: +61 2 6214 1428

Freedom of Information requests

The Freedom of Information Act 1982 (FOI Act) gives any person the right to:

  • access copies of documents (except exempt documents) we hold
  • ask for information we hold about you to be changed or annotated if it is incomplete, out of date, incorrect or misleading, and
  • seek a review of our decision not to allow you access to document or not to amend your personal record.

Web: Freedom of Information requests


Phone: +61 2 6214 1372

Grant: dAIS

The dAIS scheme provides an opportunity for identified athletes in Olympic, Paralympic and Commonwealth Games sports to receive a direct cash grant from the Australian Government. Athletes are nominated by national sporting organisations. Athletes should enquire about nominations with their respective national sporting organisations.

Web: Grant: dAIS


Phone: +61 2 6214 1464

Grant: Elite Indigenous Travel and Accommodation Assistance Program (EITAAP)

The Elite Indigenous Travel and Accommodation Assistance Program (EITAAP) is an initiative that is jointly managed by the Australian Sports Commission (ASC) and Australian Government Department of the Prime Minister and Cabinet (PM&C). Funding is available for indigenous sportspeople to assist with out-of-pocket travel and accommodation expenses when attending eligible national championships or international competitions.



Phone: +61 2 6214 1461

Grant: Local Sporting Champions

The Local Sporting Champions program is an Australian Government initiative designed to provide financial assistance for young people sportsmen and women aged 12-18 towards the cost of travel, accommodation, uniforms or equipment when competing, coaching or officiating at an official national sporting organisation (NSO) endorsed state, national or international sporting championships, or a School Sport Australia state, or national or international championships.

Web: Grant: Local Sporting Champions


Phone: +61 2 6214 1462

Grant: Women Leaders in Sport Grants

The objective of the WLIS program is to provide women with development opportunities to reach their leadership potential in the sports industry.

Web: Grant: Women Leaders in Sport Grants


Phone: +61 2 6214 1463

High Performance Centre (including Sports Medicine bookings)

Contact the High Performance Centre for physiotherapy, soft tissue and Sports Psychology bookings, sports medicine enquiries and for all matters relating to the Australian Institute of Sport high performance programs.

Web: High Performance Centre


Phone: +61 2 6214 1253

Human Resources/Jobs/Work Experience

For information about employment at the ASC including opportunities for Scholars and PhD students. Please note, the ASC (including the AIS) can only offer a limited range of unpaid work placement opportunities.

Web: Careers


Phone: +61 2 6214 1328

Lost Property

If you have lost property on the AIS site, please contact the area that were visiting, eg: Tours, Residences, etc.

Web: Lost Property



Media Enquiries

For media enquiries relating to the Australian Sports Commission including the Australian Institute of Sport and Play.Sport.Australia.

Web: Media Enquiries


Phone: +61 407 135 280 (General ASC enquiries)
+61 406 375 203 (AIS sport media enquiries)


Web: myAISPlaybook Support



Other enquiries

For a prompt response, please select the most suitable enquiry for the list of options on the Contact Us page.  Contacting the specific area you are enquiring about will result in a more timely response.

If your enquiry does not relate to one of the listed options, please submit your enquiry here.

Web: Other enquiries form


Phone: +61 2 6214 1111

Personal Excellence

Personal Excellence is an AIS initiative designed to assist athletes to make informed decisions that impact performance in sport and life.

Web: Personal Excellence


Phone: +61 2 6214 1621

Play by the Rules

The Play by the rules website has relevant information for clubs and sporting organisations on harassment, ethics, and discrimination policies and legislation, model member protection policies and free online training in a number of these concept areas.

Web: Play by the Rules



Public Interest Disclosure (PID)/Whistleblowing

The Public Interest Disclosure Act came into effect in January 2014 to encourage staff who work in the public sector to disclose suspected unlawful or improper conduct. The ASC encourages the disclosure of information about actual or suspected wrongdoing and protects and supports people who make disclosures, ensuring that disclosures are appropriated investigated and acted upon.

For more information refer to the Public Interest Disclosure page or contact the ASC Public Interest Disclosure Authorised Officer.

Web: Public Interest Disclosure



School Holiday programs

For information, enquiries and bookings for school holiday programs please visit the below site. Bookings are essential.

Sports Draft/Talent Identification

The AIS does not provide a talent identification testing service, although we do advertise periodically for interest in talent testing camps for specific projects.

Sporting Schools

Sporting Schools is a $100 million Australian Government initiative designed to help schools increase children’s participation in sport, and to connect children with community sport. In partnership with more than 30 National Sporting Organisations (NSOs), Sporting Schools helps to coordinate coaching providers, coaches and teachers to deliver sport before, during and after school hours. Contact this area for all Sporting Schools related enquiries.

Web: Sporting Schools


Phone: 1300 785 707

Ticketek - Pre-Paid Collection Outlet

Please contact Ticketek (132 849) for ALL ticket related enquiries.

There is a Ticketek outlet located adjacent to the Tours desk in the Sport Visitor Centre.

Pre-purchased tickets purchased online can be collected in person from this outlet.

Tickets cannot be booked over the phone.

Web: Ticketek - Pre-Paid Collection Outlet


Phone: 132 849 (Ticketek)
02 6214 1223