Principle 4: Education

NSOs ensure athletes, coaches and staff are educated in relation to the organisation’s social media principles, policies, rules, guidelines and resources, and of the recourse and assistance available in the event of cyber bullying or cyber abuse.

NSOs should invest in social media education programs. Many athletes, coaches and staff will already know how to use technical features of social media but may lack an understanding of the ‘effective’ use of social media including digital wellbeing, healthy habits, digital reputation management and digital relationships.

Social media education should focus on highlighting the expected standards for social media use within the NSO and best practices, and provide reminders about accessing support for issues (e.g. eSafety Office resources). Education and training is particularly important where employees of the NSO have social media roles within their job description.

Go to the education guideline