Visitors Using eduroam at Sport Australia

eduroam is available to users engaged in research and/or education from eduroam participating educational, research and related institutions globally.

How do I use eduroam at Sport Australia?

Note: as an eduroam user, you should have already configured access to eduroam while on your home campus, using the authentication parameters provided by your home institution local eduroam webpage. The wireless encryption protocol used by Sport Australia access points is the WiFi standard "WPA2/AES" (also called WPA2 Enterprise). Accessing eduroam successfully within Sport Australia requires only that your device’s configured wireless network connection and encryption protocol is compatible. Due to near-ubiquity of "WPA2/AES" support by institutional wireless access points, it is a safe assumption that your wireless connection will be configured correctly and will work at Sport Australia if you’ve already tested your eduroam authentication on your own campus.

Note: There is no need to change any of your authentication parameters. These are only relevant to your home institution. If you have successfully configured authentication to eduroam at your home institution, you should be able to access Sport Australia campus's network via eduroam with no change to your setup.

Where exactly can I use eduroam within Sport Australia?

Sport Australia provides eduroam at the following locations:

All buildings have reliable coverage inside the buildings.

Exception is the arena floor of the AIS Arena (Building 7) (coverage is in the rooms around the edge of the floor that events use for change rooms or offices often)

Otherwise if you are in Residences, Visitors Centre, Conference rooms or any non public access area such as doing work with anyone in AIS or elsewhere the signal is strong enough to connect for a reliable connection.

Outdoors coverage is often good enough for reliable access but not always perfect.

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Network Services Provided

Sport Australia provides full outbound access with NAT’ed IP addresses. In other words, you can access any services you normally do e.g. the Internet, your institution via VPN etc. However any servers running on your devices will not be accessible externally while connected to the Sport Australia network.

How do I get support in using eduroam?

When you're on a Sport Australia campus and connect to eduroam, due to relative complexity of wireless and eduroam infrastructures, you may experience difficulty in getting a network connection due to several reasons e.g. an issue with your device configuration, wireless networking, institutional eduroam operability or eduroam infrastructure operability.

If network access issues occur, in the first instance eduroam users should contact their home institution's IT helpdesk to seek support. If this is not possible, or if the home institution can’t resolve the issue, visiting users may contact the Sport Australia IT support (02 6214 1255 servicedesk@ausport.gov.au).

If required, your home institution's or Sport Australia eduroam support staff will contact AARNet, the eduroam AU national roaming operator, for additional assistance.

What Usage Logs are kept by Sport Australia and what are they used for?

The eduroam trust model (between institutions remotely authenticating their users, and other institutions providing network access, via eduroam) is supported by the ability to trace a particular network access event to an authentication of a 'real user' by their home institution.

Home institutions agree to take appropriate action on behalf of visited institutions in case a user doesn’t comply with the home institution’s network AUP. In order to provide this traceability, remote authentication and network access transactions via eduroam are logged by Sport Australia, with logs being retained for a period of six months. Access to usage logs is restricted to authorised personnel and authorities as required by the law.

Usage logs may also be used for purposes of service trouble-shooting and user support.