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How do I protect my Medicare information?

  • Consider contacting the Department of Human Services Identity Security and Response team (ISAR) by calling 1800 941 126 (8 am to 5 pm AEDT Monday to Friday) to let them know that your Medicare Card may have been accessed by an unknown third party.
  • ISAR will connect you with the Medicare Help Desk who will assist you with obtaining a new Medicare Card.
  • A replacement Medicare Card is free.
  • Discuss with the Identity Security and Response team potential risks to your MyGov account, or if you don’t have one, risks relating to someone setting up one in your name.

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