If you are concerned you may have been impacted by this incident, there are a range of support services available to help.
You are not alone. Navigating and understanding response options can be difficult. IDCARE is available to work with you to explore your concerns and any needs you may have in protecting your identity and personal information. You can arrange to speak with an IDCARE Case Manager via the online form, opens in a new tab. Be sure to quote your ASC referral code ASP 19 H.
Even if you choose not to take any of the actions outlined above, IDCARE services remain open to you by using the referral code. However, the ability to respond and recover information lessens considerably if you respond to a suspicious email, SMS, or telephone call and enable access to accounts because of a deceptive act. So be particularly mindful of socially engineered attacks, including phishing emails, fake social media requests and messaging, text messages that require you to click on links, and telephone scammers.
The ASC has set up a support line, which can be accessed by calling 1800 318 237.
Additional information on privacy, your rights and complaints processes are available on the Office of the Australian Information Commissioner’s website , opens in a new tabor by calling their general enquiries line on 1300 363 992.
You can make a general complaint to the ASC via our website and view our Privacy Policy online.
IDCARE has a freely accessible public Learning Centre that contains information about the common types of methods criminals use to commit identity theft as well prevention tips and response advice. You can access their learning centre, opens in a new tab online.
Other useful information sources about scams and privacy freely available include: