Supporting others
The Supporting Others resources are designed to enable and empower people to provide on the job, developmental support to coaches and officials. This will help create safe learning environments that positively impact the quality of participant experiences. The animated videos and supplementary resources can be used in both informal development contexts and formal mentoring, facilitation and educator training programs.
Animation content
- What the model is
- How to use it
- Why it is useful
- What it looks like in practice
- How to know if it is working
How to use these resources
These resources will enhance your ability to positively interact with others. This is not meant to be a complete and prescriptive suite of tools. We encourage you to use the tools and techniques that best suit you and your context when developing coaches and officials.
Follow these three steps
- Watch the videos to learn how to improve your personal interaction skills when supporting coaches and officials in your Club.
- Refer to the User Guide accompanying each animation which provides useful application tips and tools for different learning environments.
- Use the Action Learning Guide below to practice applying the models and techniques in your specific context and situation.
Facilitating quality conversations
Learn how to facilitate quality conversations by asking powerful questions, listening with intent and supporting reflection and growth.
The Tell-Ask continuum
Facilitate learning environments that empower people to design solutions for situations, challenges or opportunities by shifting from telling to asking.
Asking Powerful Questions
Develop a better understanding of the people you work with by remaining curious and asking questions, rather than stating your opinion and telling people what to do.
Listening with intent
Become an expert listener by using the five levels of listening model to shift from merely hearing words to listening to what is – and isn’t – being said.
GRIP Feedback and Feed Forward Models
Supporting coaches and officials in practice requires skills to observe objectively and to have reflective feedback conversations. The GRIP feedback and 'feedforward' models are simple tools to encourage self-reflection and to identify areas for improvement.
Balancing Care and Challenge
Balancing Care and Challenge helps you provide honest feedback in a way that is more likely to be heard and acted on. Based on Kim Scott’s Radical Candour model, it highlights the importance of showing genuine care for the person while being willing to address the issue clearly and constructively.
The GROW Model
The task of leading effective developmental conversations is made easier using the GROW Model - a clear, flexible structure that ensures you cover all the important parts of the conversation.
Creating Positive Environments
Learn how to create positive environments by building psychological safety, fostering belonging, supporting group learning and managing conflict effectively.
Building a Psychologically Safe Environment
Employ a series of strategies to create psychological safety for your team, optimising the environment for people to learn and thrive in pursuit of team outcomes.
The LEARNS Framework
The LEARNS Framework helps you design and deliver learning experiences that keep the coach or official at the centre. It provides six practical principles – Learner centred, Environment, Active Engagement, Reflection and Review, New Knowledge, and Stretch and Challenge - to guide planning, delivery and review.
Anchors of Belonging Framework
The Anchors of Belonging Framework helps you create sport environments where people feel seen, heard, known and valued. It encourages a more person-centred approach to inclusion by focusing on the everyday actions, conversations and relationships that help people feel they belong.
Understanding and managing conflict
Conflict is an inevitable part of sport, but understanding why it occurs and how to respond can help officials keep sport safe, enjoyable and inclusive. These two short animations explore the sources of conflict and practical strategies for preventing and de-escalating challenging situations.
Understanding Self to Develop Others
Learn how greater self-awareness can help you develop others by understanding behaviour, challenging assumptions and mindtraps, and managing emotional triggers and responses.
The Iceberg Model of Behaviour
Achieving different results requires changing behaviour. Increase your chances of successful change by understanding the range of potential influences on those behaviours.
The Ladder of Inference
If, after resolving a misunderstanding, you've ever found yourself saying, "Oh, that's not what I thought was going on", there's a good chance you climbed the Ladder of Inference and acted on flawed thinking.
Mindtraps
Mindtraps are mental shortcuts that can make it harder to respond well in complex situations. This animation explores two common Mindtraps — simple stories and ego — and the questions and habits that can help you notice, unlock and move beyond them.
Emotional Triggers - SCARF Model
The SCARF Model helps you understand how everyday interactions can trigger threat or reward responses. By recognising the five domains — Status, Certainty, Autonomy, Relatedness and Fairness — you can create coaching and officiating development experiences that feel safer, more supportive and more effective.
Emotional Regulations - The Third Space
The Third Space helps you manage your emotional and cognitive state as you move between activities. By creating a short mental pause between one ‘space’ and the next, you can reset how you want to think, feel and behave before supporting others.