Methods to consider for this action
- Conducting user research can take different forms such as contextual enquiry (interviewing and observing people in their environment), observation, focus groups and interviews. Different techniques can be used depending on situation, timeline, resources etc.
- A persona and empathy map can help you understand the delivery channel - their needs, goals and the things they say, do, think and feel.
- User insight statements can help create compelling and actionable insights to help explore ideas and solutions.
- Use the VicHealth: How to co-design, opens in a new tab resource to explore methods to use for this action.
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