Align and scale delivery

These next two actions are significant steps and will take time, effort and probably some perseverance and negotiation.

Testing and piloting can give you confidence and direction in scaling up delivery of the product but the timeline and approach to scaling will be different for different circumstances - there will not be a one-size fits all solution. It is probably wise to consider what is achievable and realistic. You may also have found during piloting and testing that you need to loop back to earlier stages of the design approach if your product concept didn't hit the mark.

Aligning the delivery system is important for the integrity of the product as you broaden elements such as delivery locations, coaches/deliverers, partners and participant numbers etc.

Questions to ask

1. What product refinements need to be made from pilot to scale based on pilot monitoring and evaluation?​
2. What are the delivery details of an achievable, phased, scale up plan? For example, product locations, participant numbers, cost, timeline and priorities.
3. Are key delivery channels and partners aligned and ready for scale up?
4. How will you train and upskill delivery channels and product deliverers? Consider seminars, presentations and  training workshops etc.
5. Have you developed a communication plan that encompasses key stakeholder groups and do they all know and buy in to the product vision?
6. How can you solve product problems and keep consistency in product delivery as you scale up? For example, you could: facilitate peer-to-peer learning and communication to solve on the ground issues; share case studies of delivery learnings and create a comprehensive and collaborative FAQ list for deliverers.
7. How can you make sure the participant's voice remains heard and doesn't get lost as you scale up delivery?

Output

Considerations in a product scale-up approach

Design-Canvas.pdf