Monitor experience and address issues

After a thorough product design process, don’t just set and forget.

Monitoring the product success, gathering participant and deliverer feedback and a willingness to change will set your product and organisation apart in the market. Different mechanisms can be explored for feedback depending on resource limitations but the important thing is to consider and action the feedback you get and don’t be afraid to loop back to early stages of this approach if you need to address issues.

Questions to ask

1. How will we track if we are achieving key product success measures?
2. How will we know if participants value and enjoy the product experience? If not, why not and what will we do? ​
3. How will we know if delivery partners value the product?  If not, why not and what will we do? ​
4. How will we know if the product is financially viable? If not, why not and what will we do?
5. How will we monitor the product delivery of the delivery channels and product delivery team and work with partners to action any issues in a timely and efficient way?

Output

Plan to monitor the participant and deliverer experience and action the feedback you receive

Design-Canvas.pdf