How you connect

This masterclass guides officials on how to effectively use communication. 

To gain the most from this masterclass, use the workbook provided to reflect on what you are learning and plan how you can communicate effectively with participants, fellow officials and other stakeholders. 

What you will learn

• Identify how and when to use appropriate methods of communication to effectively communicate with participants, fellow officials and other stakeholders. 
• Recognise the impact of different communication methods on the experience of participants. 
• Interpret verbal and non-verbal cues from stakeholders and respond in a manner that fosters positive interactions.  

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